The inbox section shows all messages the instance has registered. If a message is registered but there’s no campaign that can reply to this interaction, a generic message will be sent back to the user.
To access the Inbox:
Open the platform’s Main Menu
Click on the Inbox option
The user will be redirected to Inbox>Messages overview. From this menu, the user can search by:
Mobile phone number
To change the default message, click on the folder icon.
The “Default – “campaign where messages are registered will populate. Click on it and write down the message that will be sent to users (whenever a message can’t be interpreted by the platform). Doing so will ensure the custom message is ready to be sent just in case the incoming message can't be registered by any active campaign.