Using the Personalized Broadcast, messages sent to recipients will contain personalized fields varying the content for each recipient.
To access the PersonalizedBroadcast section in the platform:
Open the platform’s Main Menu
Click on the Blasting option
Click the PersonalizedBroadcast option in the sub-menu
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Displays all the past Personalized Broadcast campaigns that have been Delivered, including a few stats for each:
Message Delivery Rate
Expected Messages
Sent Messages
Remaining Messages% Sent
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Status
Using the Status link an active broadcast can be suspended temporarily or canceled permanently (please note that some broadcasts may show a % Sent greater than 100% in cases where messages have been retried or a fallback method was used).
Navigate to the main Personalized Broadcast section of the platform
To create a new Personalized Broadcast, click on the New Broadcast button displayed on the toolbar:
This will open the Personalized Broadcast screen for configuration
Personalized Broadcast Configuration
When creating a new Personalized Broadcast, here are the configuration fields:
Field |
Description |
File |
The Subscription Lists contain the users that will receive the broadcast. You must:
NoteThe uploaded Subscription List must follow the required structure guidelines.
|
Campaign Name |
The name of the campaign. Please use a concise name and avoid special characters |
Text |
This is the message that recipients will receive. Use {1} to reference the first parameter in the Excel or CSV file, {2} to reference the second parameter, {3} for the third, etc. For example, if the .csv file contains the recipient name as the first parameter and a seat number as the second parameter:
the text field could be:
Each user in the Subscription List will receive a personalized message including the field values from the .csv file. In the previous example the message received by the recipient would be the following:
The message would’ve been delivered to the following mobile number: |
Delivery Method |
Select the preferred delivery method:
|
SMS Fallback |
NoteAvailable ONLY when using Push as a Delivery Method. If a user does not have the Application installed on their mobile device, the platform will fallback the delivery of the message using the SMS channel. |
Shortcode |
The Shortcode number used to send the SMS message. |
Throttle |
Control the speed and time of the delivery of the Broadcast. Uncheck the No throttle option if you wish to throttle the delivery of the Broadcast. Enter the number of messages and the minute period in which those messages should be delivered. |
Starts On |
By default Now is checked. Uncheck the Now option to schedule the delivery for a later date and time |
Periodic |
Check the Periodic option to schedule periodic deliveries. Using this feature you can program your broadcasts to be redelivered on Daily, Weekly, Monthly and Yearly periods depending on your requirements |
Restricted Schedules |
Uncheck the No Restricted Days option to define a restricted set of weekdays on which the users must not be messaged. Uncheck the No restricted hours to enter the time at which users must not be contacted. Using this option you can prevent messages to be delivered at sensitive times, for example before 8:00 am or after 10:00 pm (the default) |
Once finished configuring the Personalized Broadcast, click on the Preview button to see the list of all the messages that will be delivered to the Subscription List users. Once you validate the fields and delivery, click on the Send button to activate the Personalized Broadcast.
You will be directed to the Main Personalized Broadcast Screen where you will see delivery information of the Personalized Broadcast in real-time.
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