FAQs

My user doesn't have permissions to consult and/or manage some options:

The display of the application options are configured by roles and users. If you do not have permission to manage products, you must request permissions from the technical support team through a ticket. Remember to include the following information: user account (username), the name of the required permission functionality (example: “Broadcast by email”, and the URL of the application.

How to create users in a workspace:

You can self-manage new users within a workspace:

Enter the application and locate the workspace in which the new user will be configured, then select the "Admin" menu (upper right), then select the "Custom users" option. Enter the information and permissions of the new account and press "Save" Make sure that the role associated with your user account has administrator permissions of the application.

Check the delivery status of a message:

To check the delivery status of messages: Enter the application and locate the workspace from which the shipment was made, then select the “Reports” option in the Menu, then select the “Sent & DRs” report. Select the parameters and press "Search" Make sure that the role associated with your user account has administrator permissions of the application.

API submission fails:

Verify that the parameters used in the call are correct: Url, instanceid, public key, and private key. If you are not sure about this information, you can request it from the support team.

To learn more about this functionality, please consult the following documentation:

Add / remove numbers in blacklist:

You can block users by phone number and / or by email accounts. To add and / or remove users in blacklist:

Enter the application and locate the workspace in which you want to configure the users to the blacklist, select the option "Utilities" (SMS or EMAIL), enter the information by user or add a list if you want a batch process. -Make sure that the role of the account you are using has the necessary permissions for this option, otherwise consult the support staff.

Identify the id of a template:

To check the id of a configured template:

Enter the application and locate the workspace in which the template was configured, then select the option "Utils" from the Menu, then "Template" You will see the list of all the configured templates with their corresponding ID, name and text Use the "Search" field to search for the template by text or by ID. -Make sure that the role of the account you are using has the necessary permissions for this option, otherwise consult the support staff. ort staff.

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