In the Digital Engagement Platform, Templates are reusable message designs that allow you to create, save, and quickly apply preformatted content for different communication channels and campaign types. Templates help you maintain consistent branding, speed up campaign creation, and ensure compliance with channel-specific requirements.
You can create templates for two main categories: Delivery Channel Templates and Interactive Campaign Templates.
1. Delivery Channel Templates
Delivery channel templates are designed for sending standardized content across various communication channels. The platform supports the following types:
SMS - Create short, text-only messages optimized for mobile delivery. Ideal for concise notifications, alerts, and reminders.
WhatsApp - Build structured messages that can include text, media, and interactive elements, following WhatsApp Business message guidelines.
Email - Design visually rich emails with customizable layouts, images, and formatting to deliver branded and engaging communications.
Push Notifications - Set up quick, attention-grabbing alerts for mobile apps, perfect for timely updates or promotional messages.
2. Interactive Campaign Templates
Interactive campaign templates allow you to design engaging, game-like experiences and rewards that encourage user participation. These templates are fully customizable to match your campaign goals and branding. Available types include:
E-Swipe – Users swipe to reveal content, offers, or messages.
Scratch Card – A virtual scratch-off experience to uncover hidden rewards.
Peel It – Users “peel” a digital layer to reveal content underneath.
Spin to Win – A digital prize wheel that engages users with a chance to win rewards.
Crack The Ice – Participants tap or interact to break a digital ice layer and discover surprises.
Slot Machine – A virtual slot game to generate excitement and encourage repeat engagement.
Mobile Wallet – Digital passes for Apple Wallet or Google Wallet, including:
Coupon – Redeemable offers or discounts.
Member Card – Digital membership cards with branding and personalization.
Benefits of Using Templates
Efficiency – Save time by reusing pre-approved designs.
Consistency – Maintain a unified look and feel across all campaigns.
Compliance – Ensure your messages meet the format and policy requirements for each channel.
Engagement – Create richer user experiences through interactive formats.