Overview
If your company already uses WhatsApp Business through another Solution Provider and wants to migrate to Messangi, there are two possible paths depending on who owns your WhatsApp Business Account (WABA).
This article explains how to migrate your existing WABA to Messangi, including how to invite Messangi as a partner to your current WABA or, if needed, how Messangi can initiate the creation of a new WABA for your business.
Migrating your WABA allows you to retain your WhatsApp Business profile, verified status, phone number, and templates — ensuring minimal disruption to your operations.
Understanding WABA Ownership
A WhatsApp Business Account (WABA) is always owned by a Meta Business Account.
The business that owns the WABA can grant access to a Solution Provider (like Messangi) so the provider can manage messaging, templates, and billing through its credit line.
When migrating to Messangi, ownership of the WABA remains with your company, while Messangi receives the permissions necessary to operate and manage your messaging services.
Option 1: Invite Messangi as a Partner to Your Existing WABA
If your business already owns the WABA under your Meta Business Account, the migration process is simple. You only need to share the WABA with Messangi and grant the required permissions.
Step-by-Step Instructions
Obtain Messangi’s Business Portfolio ID
Your Messangi representative will provide you with our Business Portfolio ID.-
Access Meta Business Suite
Go to business.facebook.com
If you manage multiple business portfolios, select the correct one from the top-left dropdown.
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Navigate to WhatsApp Accounts
Go to Settings → Accounts → WhatsApp Accounts
Select your existing WABA or click Details
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Assign Messangi as a Partner
Click Assign Partner
Enter Messangi’s Business Portfolio ID
Enable Full Control permissions
Click Assign
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Confirm the Partner Assignment
A success message will confirm the WABA has been shared.
Under the Partners tab, verify that Messangi appears with the appropriate permissions.
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Notify Messangi
Let your Messangi representative know the WABA has been shared.
Messangi will then share its credit line with your WABA, allowing you to send and receive messages through Messangi’s platform.
Option 2: Messangi Initiates WABA Creation on Your Behalf
If your current Solution Provider owns your WABA (meaning it is under their Meta Business Account), the ownership cannot be transferred.
In this case, Messangi can initiate the creation of a new WABA for your business directly through Meta Business Suite. Once you approve the request, the new WABA will belong to your company, and Messangi will manage it as your official Solution Provider.
Step-by-Step Process
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Share Your Meta Business ID with Messangi
Before Messangi can initiate the process, your business must provide its Meta Business ID to your Messangi representative.
You can find your Meta Business ID by visiting business.facebook.com/settings/info.
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Messangi Sends a WABA Creation Request
Using your Meta Business ID, Messangi will initiate a WABA creation request from its Meta Business Suite.
This request will appear in your company’s Meta Business Suite under Settings → Requests → Other Requests → Received.
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You Review and Accept the Request
Log in to business.facebook.com.
Go to Settings → Requests → Other Requests → Received.
Review the invitation and click Accept.
(Optional) Add and verify your business phone number during this step.
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WABA is Created Under Your Business Account
Once accepted, the WABA is automatically created under your Meta Business Account.
Messangi gains access with the permissions defined in the request.
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Messangi Adds or Confirms Your Business Phone Number
If no phone number was added during setup, Messangi can add one through WhatsApp Manager or via API.
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Messangi Shares Its Credit Line
Messangi connects its credit line to your WABA, enabling message delivery and billing through Messangi’s platform.
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Migration Complete
Once the credit line is shared, your WABA is fully active under your business ownership and ready to use with Messangi.
Important Notes
A WABA can be shared with up to two partners at the same time.
A WABA must belong to only one Meta Business Account.
Once a credit line is attached, the currency and timezone cannot be changed.
Business customers cannot add their own payment method to a WABA created through the Partner-Initiated method — Messangi will handle the credit line configuration.
Invitations not accepted within 90 days are automatically canceled.
Summary
| Scenario | Recommended Action | Result |
|---|---|---|
| You own the WABA | Share the WABA with Messangi and grant full permissions | Immediate migration with no data loss |
| Your provider owns the WABA | Share your Meta Business ID so Messangi can initiate a WABA creation request | New WABA under your ownership with Messangi as partner |
After Migration
Once your WABA is active and Messangi’s credit line is shared, you’ll be able to:
Send and receive WhatsApp messages through Messangi’s platform.
Manage message templates, business profiles, and analytics.
Access comprehensive support and reporting features.
Need Assistance?
Messangi’s onboarding team will guide you through each step of the migration process — from verifying your Meta Business Account to linking your new or existing WABA.
For help or additional details, contact support@messangi.com.