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Knowledge base

WhatsApp

  • How to Migrate Your WhatsApp Business Account (WABA) to Messangi
  • Prerequisites to create a WhatsApp Business Account (WABA)
  • How to find your Meta Business Manager ID
  • What is the difference between Partner-Initiated Process and Embedded Signup?
  • How to add phone numbers (channels) to a WhatsApp Business Account (WABA)?
  • How to apply for a WhatsApp Official Business Account
See all 13 articles

SMS

  • GSM-7 Character Set Reference and Encoding Guide
  • Special Characters in SMS and How They Affect Message Delivery
  • Understanding E.164 Number Formatting for Messaging
  • Understanding MCC and MNC
  • U.S. SMS Short Codes vs Long Codes & 10DLC vs Toll-Free
  • Understanding SMPP: The Short Message Peer-to-Peer Protocol
See all 9 articles

Email

  • Use DomainKeys Identified Mail (DKIM) to make emails trustworthy
  • Improving Email Deliverability

RCS

  • What is RCS?
  • Bring your own RCS Agent
  • How to add RCS Test Devices

Account and Access

  • Why can’t I access or manage certain options in the platform?

Mobile Wallet Passes

  • What are Mobile Wallet Passes?
  • What is Google Wallet?
  • What is Apple Wallet?

Reports and KPIs

  • Why I'm receiving two or more delivery receipts for one message?

APIs and Webhooks

  • API submission fails

Templates and Content

  • What are the Templates?

Integrations and Security

  • Add / remove contacts from blacklist

Support and Troubleshooting

  • How to Validate and Normalize Phone Numbers Using Google’s libphonenumber
  • SMPP Over TLS
  • How to import or .export csv files in excel

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